General Principles
By purchasing a ticket for ProAction Gym events via our website, you enter into a binding contract. In strict compliance with Section 17 of the South African Consumer Protection Act (CPA), we do not enforce an outright “no refunds” policy. Instead, we use a fair, sliding-scale cancellation fee to cover the administrative overhead, booking fees, and marketing costs associated with reallocating your seat.
Customer-Initiated Cancellations & Refunds
If you are no longer able to attend the event, you may request a cancellation and refund. The amount refunded depends on how much advance notice you give our team before the event date:
– More than 30 days before the event: Full refund minus a 10% administrative and bank processing fee.
– 15 to 30 days before the event: 75% refund of the total ticket face value.
– 7 to 14 days before the event: 50% refund of the total ticket face value.
– Less than 7 days before the event: No refund can be issued. At this late stage, seats cannot be effectively reallocated, and fighter purses, venue costs, and production overheads are fully locked in.
Special Statutory Exceptions
In accordance with South African consumer law, a 100% full refund (with no administrative penalties) will be issued if the ticket holder is unable to attend due to:
– The death of the intended ticket holder.
– The hospitalization of the intended ticket holder.
To claim a refund under these circumstances, valid written proof (a death certificate or official hospital admission letter) must be emailed to our support team before the event begins.
Event Postponement, Venue Changes, or Cancellation by Organisers
MMA fight cards are subject to change due to athlete injuries, weight-cut medical issues, or unforeseen athletic commission rulings.
– Changes to the Fight Card: Changes to specific matchups or individual fighters on the card do not qualify for a refund, provided the main event or the overall structure of the event proceeds.
– Event Postponement: If the entire event is postponed to a future date, your ticket remains valid for the new date. If you cannot make the rescheduled date, you may claim a 100% refund within 14 days of the postponement announcement.
– Event Cancellation: If the event is cancelled entirely by the organizers or due to force majeure (e.g., extreme weather, government restrictions), all ticket holders will automatically receive a 100% refund of the face value of the ticket.
Ticket Transfers and Resale
If you cannot attend, you are permitted to transfer your ticket to a friend or family member free of charge.
– To transfer a ticket, please email admin@proaction.co.za with your original order number and the full name/ID number of the new attendee.
– The unauthorised commercial resale of tickets above face value is strictly prohibited.
How to Request a Refund
– All refund requests must be submitted formally.
– Send an email to admin@proaction.co.za
– Include your Order Number, the Full Name used during checkout, and the Reason for Cancellation.
– Approved refunds will be processed directly back to the original card or bank account used via our payment gateway (Paystack).
– Please allow 5 to 10 business days for the funds to reflect in your account once the refund has been approved.
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